Contact Us
Questions about services, assessments, reporting, or existing engagements?
We're here to help.
Whether you are exploring services, managing an existing assessment, or need customer support, our team is available during normal business hours.
Contact Methods
General Questions
Questions about services, pricing, or getting started
services@suntzusecuritylabs.com
Customer Support
Support for active assessments and technical assistance
support@suntzusecuritylabs.com
Existing Clients
Assessment-specific communication and support
support@suntzusecuritylabs.com
Customer Support
Customer support is available during normal business hours.
Business Hours:
Monday – Friday
8:00 AM – 5:00 PM Eastern Time
Support requests submitted outside business hours will be addressed during the next business period.
Response Expectations
We strive to respond to customer inquiries as quickly as possible.
General inquiries are typically addressed during normal business hours.
Existing customers should use the verified communication channel supplied with their engagement for assessment-specific information and status updates.
Please Do Not Send Sensitive Information
Please avoid sending passwords, credentials, authentication secrets, or other sensitive information through contact forms or email.
Assessment-specific information should be submitted through authorized workflows and customer approved secure channels whenever possible.
Security Vulnerability Disclosures
For security vulnerability disclosures or to report security concerns, please email security@suntzusecuritylabs.com